FAQ

Frequently asked questions.

The questions people actually ask before working with us — answered straight.

General
What does it cost?

One monthly plan: Start RM97–200, Grow RM200–400, Run RM400–1,000, or Operate RM3,000–10,000 a month. Building the site is part of the plan. Anything custom is agreed with you before it starts. See the plans.

Do I have to commit to anything to get a plan written?

No. The first chat and the written plan come with no obligation, and the plan is yours to keep even if you walk away.

Who am I actually paying?

Ecoboo Enterprise. Webver is a trading brand operated under Ecoboo’s SSM registration — there is no separate Webver company yet, and the invoice says so. See the terms.

Are you an agency?

No, and we will not pretend otherwise. Webver is small and new, run by a founder who also operates other businesses, taking a few clients at a time. That is why we show you real sites instead of a list of logos.

Do you use AI?

Yes, a lot — to draft, code, check and translate. A person reviews and signs off everything before it reaches your site, and we never use your enquiry to train any AI system. See how we build.

Do you work in Bahasa Malaysia?

Yes — both languages, and we build bilingual sites with a real toggle rather than an auto-translate widget. This site is one.

The plans
Is there really no build fee?

Right. The site that comes with your plan is built as part of the plan. The only thing ever quoted separately is custom work — and that is agreed with you first.

Why is each plan a range?

Because two businesses on the same plan use it differently. The lower end is the plan as it comes; it moves up with more edits, more features switched on, more of our time. Your figure is agreed in writing before you start.

What is custom work?

Anything outside your plan: a design of your own, a feature changed to work your way, extra pages, another branch. It is quoted as a one-off and agreed in writing before we touch it. See custom work.

Can I change plans?

Yes, up or down. Most businesses start on Start or Grow and move up when they need booking or staff tools.

How does payment work?

Monthly, by bank transfer or DuitNow to the Ecoboo business account on the invoice, with a receipt each time. Custom work is invoiced as set out in its own quote.

The build
How long does it take?

A one-page site: about a week. Several pages: three to four weeks. The systems on Run: six to twelve weeks, depending on what is in them. Counted from when we have your content.

What do you build with?

Plain HTML, CSS and JavaScript on static hosting. No WordPress, no page builder, no plugin that breaks when it updates itself.

Can I edit it myself?

The easy parts — text, photos, hours — and you get a written guide to where they live. Anything else is what your plan’s monthly edits are for.

Will it work on old phones?

We test down to a 320px screen and build so the page is readable before the fonts finish loading. A cheap Android on weak signal is a normal customer, not an edge case.

Do you do online payments?

We build catalogues, order forms and enquiry flows and connect you to a payment provider. We never process payments ourselves or store card details.

Ownership and leaving
Do I own the website?

The domain is registered in your name from day one, and your content is yours. When you leave, we hand over a copy of the site and help you move it.

What if I want to stop?

Plans run month to month; either side can stop with 30 days’ notice. If you stop in the first six months, part of the build may be owed — capped at a figure written into your quotation before you sign.

Do you offer refunds?

The refund and cancellation policy has the detail, including your ten-working-day cooling-off right when we approached you.

Working with us
What do you need from me?

Your content, one person who decides, access to your domain, and honest feedback. Waiting on photos is the most common reason a launch runs late.

Can I see progress?

Yes — a live preview link during the build, not a screenshot at the end.

Do you sign NDAs?

Yes, send yours. We also will not show your project as our work without asking first.

Still not answered?

Ask directly.

A question is not a sales lead and we do not treat it like one.